Shipping policy

Shipping Policy

Last Updated: June 2026

We’re committed to getting your pet products to you as quickly and safely as possible. Below is everything you need to know about shipping and delivery.

Order Processing

All orders are processed within 1–3 business days.

During high-demand periods (sales, holidays, or restocks), processing may take up to 5 business days.

Once your order ships, you’ll receive a tracking number via email.

Shipping Times

We work with multiple fulfillment partners, including U.S. and international warehouses.

Estimated delivery times:

  • United States: 5–15 business days
  • Canada: 7–20 business days
  • International: 10–30 business days

Most orders arrive sooner than the maximum estimates.

Multiple Packages (Important for Pet Orders)

Because we source products from different warehouses, your order may arrive in separate packages.

This is common for:

  • Multi-item pet bundles
  • Toy + accessory combinations
  • Items shipped from different fulfillment centers

Tracking

Tracking numbers are provided once your order ships. Some tracking updates may take 2–5 days to appear depending on the carrier.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays can occur due to:

  • Carrier disruptions
  • Weather events
  • Customs processing
  • High seasonal demand

We will always work with our shipping partners to resolve delays as quickly as possible.

Lost Packages

If your package has not arrived within the expected timeframe, contact us and we will investigate immediately with the carrier.

Address Accuracy

Please double-check your shipping address before placing your order. We cannot guarantee changes once an order has been processed.

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Customs, Duties & Import Taxes

International orders may be subject to customs duties and import taxes upon delivery. These charges are determined by your local customs authority and are the responsibility of the buyer. The Belly Rub Hub is not responsible for any customs fees or delays caused by customs processing.